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CUSTOMER SATISFACTION FEEDBACK

CUSTOMER SATISFACTION INDEX (CSI) QUESTIONNAIRE

Customer Name (Optional)

Vehicle Registration

Date of Service*

Year

Month

Day

Service Advisor/Technician

Please rate the following by ticking one option:

Rating Scale Stars:

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Ease of booking your service*

Friendliness and professionalism of our staff*

Communication and updates during the repair*

Quality of Workmanship/Service*

Vehicle was completed on time*

Charges and invoice were clearly explained*

Cleanliness of your vehicle upon collection*

Overall satisfaction with our service*

Would you use our workshop again?

Yes

No

Would you recommend our workshop to others?*

Yes

No

What did we do well?

How can we improve our service?

Your comments help us to improve our services since quality services and customer satisfaction are our ultimate goals.

We sincerely thank you for your valuable time and feedback

120 Oos Street Vryheid
034 980 8788
autohouse@icon.co.za

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